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The player from Albania had experienced difficulties withdrawing his winnings from an online casino. His withdrawal requests had been repeatedly cancelled due to various reasons, despite having provided all necessary proofs. He also had issues with his account login and had changed his login email as per the casino’s instructions. The casino had alleged the presence of duplicate accounts as the reason for cancelling his withdrawal attempts. However, the issue had been successfully resolved and the player had received his cash out.
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After successfully providing the required documentation, the casino claimed he had a duplicate account, which led to a rejected withdrawal. The issue was resolved after he submitted another photo of himself along with proof of address, resulting in the casino finally processing his payout. We marked the complaint as ‘resolved’ in our program following this confirmation.
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